Returns and Refund Policy

Cancellation

  • We aim to despatch all in-stock items within 1 business day of the order being placed. If you wish to cancel your order, you must notify us the same working day.
    • We will make every effort to cancel your order in time, but cancellation is not guaranteed once an item is being processed for despatch.
  • For out-of-stock items, cancellation is possible any time prior to restocking and fulfilment.

If your order has already been despatched at the time we receive your cancellation request, you will need to follow the returns process outlined below. Please note: we do not cover return postage costs for cancelled orders.

Warranty

All NEXX products are covered by a 3 year warranty from the date of purchase.

If you believe your item may be faulty, please contact us at hello@sw-motech.com before sending anything back. To begin a warranty claim, you will need to provide:

  • Proof of purchase
  • A clear description of the issue
  • Photographs that show the problem

Once received, our Customer Service Team will assess the issue and guide you through the next steps.

Important:

We are unable to reimburse return postage costs if your warranty claim is declined.

Returns Policy

We only accept returns that meet all of the following conditions:

  • The return request is made within 30 days of receiving your item(s)
  • Only UNUSED and undamaged helmets are eligible for return. Helmets used on the road cannot be refunded unless due to a proven manufacturing fault
  • The helmet must be returned with all tags attached, including the helmet bag, manual, protective plastic on the visor, and any other provided parts as well as in its original undamaged packaging
  • The Pinlock inserts must not be installed
  • The Internal Padding must not be removed
  • The Clear Visor has must not be removed
  • All components must be present and the item is in resaleable condition

The helmet must not be worn for more than testing fitment. Once any of the above exceptions have been broken, the helmet is classed as 'accepted' by the receiver and can no longer be returned.

All returns are subject to inspection upon arrival. If the item does not meet the return conditions above, it will be sent back to you at your cost. While in transit or pending return approval, the item remains your responsibility.

If you are unsure whether your item qualifies for return, contact us at **hello@nexx-helmet.co.uk** before proceeding.

Postage Reimbursement

We will reimburse the cost of returning an item only if it is:

  • Faulty
  • Damaged on receipt of delivery
  • Incorrectly supplied due to an internal error
  • Covered by an approved warranty claim
  • Sent back via Royal Mail 2nd Class Signed for
    • In these cases, we may ask you to provide (a) an image of your postage receipt and (b) the bank details to which the refund should be made. Reimbursement is processed directly to your account once the return is verified.

How to Return an Item

All returns must be submitted through our RMA Portal:

🔗 **https://motohaus.returnsportal.net/**

  1. If you don’t already have an account, create one (top left of the page)
  2. Fill in:
    • ORDER REFERENCE
    • PRODUCT
    • REASON FOR RETURN
    • PREFERRED RESOLUTION (Refund or Exchange)
  3. Add any relevant notes
  4. Click I am done adding product(s), confirm your details, and click Submit RMA Request

You will receive an RMA number from our Returns Team—please clearly label your parcel with this number to avoid processing delays.

Refunds

Refunds are processed once your cancellation has been confirmed or your return has been inspected and accepted.

Funds will be returned to the original payment method within 5–10 business days from the date we process your refund.