Submit a Return

For all Warranty Returns, if your product falls under the guidelines please go to the Motohaus Returns Material Authorisation (RMA) portal, at http://motohaus.returnsportal.net/.

Create an account and follow the instructions to receive an RMA number (Returns number), which is necessary so that we know which technician to send your item to once your product arrives with us! 

Please note we do not refund shipping costs unless the goods were delivered faulty or incorrectly.

You can always contact us for any return question at hello@motohaus.com.

General Refund and Return Policy

Returns Policy

We provide a refund to customers if we are notified of your wish to cancel your order, within 14 days of you receiving your goods. From the date of notification of a cancelled order, you have another 14 days to return the goods to us. The returned goods must be in original condition, with all packaging and instructions complete and intact.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

- Only UNUSED and undamaged helmets are eligible for return. Helmets used on the road cannot be refunded unless due to a proven manufacturing fault

- Ensure the helmet is returned with all tags attached, including the helmet bag, manual, protective plastic on the visor, and any other provided parts

- The Pinlock inserts should not be installed

- Helmet must be returned in its undamaged original packaging

- The retail packaging must remain undamaged and in a resalable condition

- Internal padding must not be removed

- Clear visor must not be removed

The helmet must not be worn for more than testing fitment. Once any of the above exceptions have been broken, the helmet is classed as 'accepted' by the receiver and can no longer be returned.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, we will refund a cancelled order within 14 days of receiving the goods back - refunded on your original payment method. You do not have to provide a reason for the cancellation.

In the instance where you have ordered an item that has unexpectedly just become out of stock, we will contact you to ask whether you would like us to process a special order for the item from the manufacturer in Germany. If you agree, this can take between 2 and 3 weeks to arrive due to the varying cross-channel transportation channels. Alternatively you can instruct us to process a refund if you choose to cancel your order. 

Please remember it can take between 5 and 10 business days for your bank or credit card company to process and post the refund to your statement. The amount may reflect as a credit into your account, or the original transaction on your statement will be edited to reflect the refund. Besides looking for a credit in your statement, please also review the original transaction on your statement when determining the successful conclusion of any refund. We unfortunately do not have any control over this necessary '5 to 10 business day' transaction period. This is the required time it takes for the different banks to process the refund request.